How fast can you respond to a wood floor emergency?
We can assess a water damage claim by phone within hours, or the next day. Work begins once you approve the estimate, and we typically have to remove the damaged flooring first when it cannot be sanded. The faster you reach out, the more likely we can save your floors.
What kinds of emergencies do you handle?
We specialize in:– Water damage from leaks, floods, or appliances– Pet stains and odors that require urgent attention– Storm or plumbing-related floor issuesIf you’re not sure, just call—we’ll let you know if we can help.
What should I do before you arrive?
Stop the source of water if possible (shut off valves, mop up standing water) – Keep pets and children away from the affected area – Avoid walking on wet or stained floors – Don’t try to use household cleaners on pet stains or water-damaged wood—it can make things worse
How do you remove pet stains and odors?
We use professional-grade cleaning, sanding, and sealing methods that reach deep into the wood and subfloor—not just surface treatments. Our process eliminates both stains and odors, guaranteed.
Can water-damaged hardwood be saved?
In most cases, quick action allows us to restore your floors without replacement. Severe or long-standing damage may require partial board replacement, but we’ll always discuss your options and costs up front.
Why does emergency service cost more?
Emergency work requires immediate mobilization, overtime, and specialized expertise. Fast response can prevent much higher replacement costs and further damage. With us, you’re not just paying for speed—you’re paying for certified quality and peace of mind.
Are you licensed and insured?
Yes. We are fully licensed (MD Home Improvement License #112416), insured for $1 million, and certified by the National Wood Flooring Association, Bona, and American Sanders.
How do I pay for emergency work?
We accept check, credit card, or cash. For emergency jobs, 50% is due upon arrival, with the remainder due when the work is complete.
Will emergency sanding make a mess?
No. We use a dustless sanding system and always clean up thoroughly before leaving.
Is the work guaranteed?
Absolutely. If something isn’t right, Erlin personally returns to make it right—no extra charge.